1. General terms
anthokipos.gr is an online shop of online flower and plant sellers and the anthokipos.gr website of the company named Manavis Alexandros with headquarters in Athens, Kyprou 100 & Agias Sofias 25, P.O. 16232 and contact details: tel. 210 7664734, email info@anthokipos.gr.
anthokipos.gr aims to provide the customer with the best possible solutions for their kitchen, making it unique. The constant effort of the company is the search for new, specialized and innovative solutions, quality, better prices and continuous support always based on respect for the customer.
Your navigation on anthokipos.gr as well as the realization of any transaction or communication with our company means your unreserved acceptance of these terms of use.
anthokipos.gr reserves the right to unilaterally modify or renew the terms and conditions of navigation on its website and transactions made through its online store. It also undertakes the obligation to update the website, to change or add to these terms. It also reserves the right, at any time, to change, adapt or stop the operation of this website.
2. Methods of payment / repayment
Payment for your order at anthokipos.gr can be made in the following ways:
2.1 Use of credit / debit card
You can make your payments via credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners as well as using the Masterpass e-wallet.
All payments made using a card are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and the use of TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
The card details are not disclosed to anthokipos.gr, only to the bank, which will process the financial transaction of your order.
The charge to your card is recorded with Manavis Alexandros as the beneficiary, the company that created and operates anthokipos.gr. In case of a refund from anthokipos.gr due to cancellation or product returns, the account of the same credit card you used to pay for your order will be credited.
2.2 Bank transfer
Alternatively, the Buyer is given the opportunity to make his purchases by transfer – deposit to the following bank accounts:
The Company’s bank accounts are:
Alpha Bank:
Account No.: 172002002007691
IBAN: GR31 0140 1720 1720 0200 200 7691
BIC: CRBAGRAA
Beneficiary: Manavis
Alpha Bank:
For Interbank Transactions (deposits from other banks or from outside).
Account No.: 172002330000261
IBAN: GR38 0140 1720 1720 0233 0000 261
BIC: CRBAGRAA
Beneficiary: Manavis
Bank of Piraeus
Account No.: 5040091987881
IBAN: GR24 0172 0400 0050 4009 1987 881
BIC: PIRBGRAA
Beneficiary: Manavis
National Bank
Account No.: 114/004574-84
IBAN: GR58 0110 1140 0000 1140 0457 484
BIC : ETHNGRAA
Beneficiary: Manavis
Eurobank
Account No.: 0026.0349.81.0200313691
IBAN: GR50 0260 3490 0008 1020 0313 691
BIC : ERBKGRAA
Beneficiary: Manavis
Postal Savings Bank
Account No.: 0026.0605.19.0100115926
IBAN: GR68 0260 6050 0001 9010 0115 926
Beneficiary: Manavis
IMPORTANT:
For faster execution of your order, please send us the proof of payment by email (info@anthokipos.gr) or by phone and fax (210 7664734).
PLEASE NOTE HOW
Bank charges are borne by the customer.
Orders will only be executed when the movement is seen in our account.
For credit/debit cards and money deposit, payment must be made first and then delivery.
Please like information from same bank to same bank.
2.3 Paypal
Paypal account: to send flowers without entering the online store. paypal.me/anthokipos
(You can even use your card like VISA-CREDIT-DEBIT-MASTERCARD-DINNERS and don’t have PayPal)!
3. Shipping / receiving methods
At Anthokipos florist we fulfill orders every day (Monday to Sunday)
For your shipments you can choose Same Day (Delivery Time Zone)
1) 09:00-21:00 (any time)
For delivery of orders at specific times, you must first contact us (after consultation).
Anthokipos flower shop does not deliver without first contacting the recipient by phone. Mandatory telephone contact with the recipient in order to confirm his details, his address, etc.
Attention. At our flower shop, the recipient is always contacted by phone before delivery. After consultation with the recipient for the day and time the product will be delivered.
In case of wrong phone number and details, we are not responsible for late delivery or delivery to wrong shipping person. If the recipient is absent, or does not wish to receive the product, then the order returns to our store and you come to our place to receive your product. Each order is sent ONLY 1 time.
Due to the preparation time of each order, your order should be registered in our system at least 2 hours before the desired delivery time.
For example, if you want your order to be delivered between 09:00 and 14:00, you must complete your purchase by 12:00. Otherwise, it will be transferred to the afternoon route or the following day.
Attention. Even if the system lets you place your order 1 hour before the desired delivery time, it will be executed according to the above conditions that apply to the 2 hours before.
In case of inability to fulfill the order, within the same day, the flower shop Anthokipos is obliged to notify the customer – sender.
On major holidays, for the timely execution of your orders, it is better to give them 1 day before. On major holidays, e.g. Valentine’s Day, Women’s Day, Mother’s Day, St. Constantine & Helen, due to a large order load, there is a high possibility of a delay in terms of delivery time.
If the recipient does not accept to receive the product then the responsibility is yours and the store is not responsible in any case for a refund, however you can collect your order from our physical store.
*Please note that there is no shipping fee, but there is a minimum order fee depending on the shipping area See shipping areas here
4. Intellectual Property Rights
All the content of the anthokipos.gr website, including images, graphics, photographs, plans, texts, etc., are the intellectual property of anthokipos.gr with all rights reserved and are protected according to the relevant provisions of Greek law, European law and international conventions. Any use, copying, recording, reproduction, distribution or processing of the content is prohibited for any reason and in any way or means, without the prior written permission or approval of anthokipos.gr
The names, images, logos and distinctive features that represent anthokipos.gr are exclusive marks and distinctive features of anthokipos.gr and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition. In any case, their appearance and display on the anthokipos.gr website should in no way be taken as a transfer or assignment of a license or right to use them.
5. Limitation of Liability
anthokipos.gr provides every possible effort for the best and timely customer service, but is not responsible for damages that may arise from the execution or non-execution of their order or for the untimely delivery of the goods in cases of force majeure. In no case is it responsible for any legal or civil or criminal claims from website visitors or for acts or omissions of third parties in products available through the website.
anthokipos.gr does not guarantee the availability of its products, but guarantees timely information to its customers regarding their unavailability.
anthokipos.gr takes care of the completeness and validity of the information listed on the anthokipos.gr website, but reserves the right for any technical or typographical errors. In the event that a product has an unusually low price, without any particular indication to justify it, please contact us before ordering the product.
6. Your rights regarding your personal data:
As a natural person, with the following rights, you have control over the processing of your personal data. In particular, you are recognized and guaranteed the following rights:
a) Right to transparent information about how your personal data is collected and used
b) Right of access to personal data
c) Right to correct or modify personal data
d) Right to delete your personal data
e) Right to restrict the processing of your personal data
g) Right to portability of your personal data
h) Right to object to the processing of your personal data
i) Right to withdraw your consent already given, i.e. to withdraw your consent at any time for processing based on consent. Withdrawal of consent does not affect the lawfulness of processing that was based on consent prior to its withdrawal.
See your personal data here
Your above rights are limited by law and may not be fulfilled by us under certain circumstances (such as indicatively when there is a contract, an obligation to process personal data imposed by law, public interest, in order to protect our legal interests, etc.).
To exercise any of the above rights you can contact us by email at anthokipos.gr or by letter at the address Kypro 100 & Agia Sofias 25, P.O. 162 32, Athens.
In addition, you have the right to file a complaint with the competent supervisory authority, the Personal Data Protection Authority (PDPA): www.dpa.gr, 1-3 Kifisias Avenue, Athens, P.O. 115 23, +30 210 6475600, contact@dpa.gr.
7. Security of personal data
We are committed to the protection of your information and have taken the necessary technical and organizational measures to protect your information from any loss, alteration, access or misuse. In any case, the way the internet works and the fact that it is free to anyone does not allow guarantees to be provided that unauthorized third parties will never be able to violate the technical and organizational measures in place by accessing and possibly making use of personal data for unauthorized and/or illegal purposes. We undertake that any possible violation of personal data is reported immediately to the Authority for the Protection of Personal Data and to natural persons by direct notification or public announcement.
Changes to the Privacy Policy:
All future changes to our Privacy Policy will be posted on this website. Therefore, at regular intervals you should check the Privacy Policy for any changes.
7.1 What are cookies?
“Cookies” are small pieces of files in text format, which are stored in the user’s browser when he visits a website. The information stored on the user’s computer may include information such as which pages the user visited, the date and time of the visit, and a random and unique user identification number. With this use, the site is able to store useful information about the user’s browsing on the site, as well as to read this information in order to offer the user a unified browsing experience.
By accepting the terms of use of the website and navigating the user on it, the user consents to their creation and use. However, if the user does not wish to use cookies, he can either disable them or avoid browsing the online platform.
7.2 What cookies do we use on our Website?
The use of cookies on our online platform aims to manage sessions, provide personalized services and adapt advertising and promotional content to your particular needs and interests.
Furthermore, cookies can be used to compile aggregate statistics, which allow us to understand how the public uses the Website in order to improve its structure and content. We cannot verify your personal identity from this information.
You can modify your browser settings at any time in order to reject some or all cookies, other than those that are absolutely necessary. You should be aware that some features are only available through the use of cookies and if you choose to reject cookies, these features may not be available. The categories of cookies used on our website are the following.
a) Necessary cookies
As such, those are deemed essential for the proper functioning of our online platform, allowing you to browse and use its functions effectively. Without these we cannot ensure its effective operation. These cookies do not recognize your individual identity.
b) Preferences Cookies
These cookies allow the website to remember the user’s choices, such as username, language or region, in order to provide personalized features. The information collected by these cookies is anonymous and does not track browsing on other websites. They can be used to provide further services, which have been requested by the user, such as viewing videos or using social media.
c) Performance Cookies (Statistics)
These cookies collect information about how visitors use the website, such as which sections they visit most often and whether they receive error messages from them.
These types of cookies collect aggregated, anonymous information, which does not identify any visitor. They are used exclusively to improve website performance.
d) Promotional cookies
These cookies are used to promote commercial content that matches your needs and interests. They may be used to send targeted advertising, limit ad impressions or record the effectiveness of an advertising campaign.
Another important function is that they allow us to see which websites you have visited in order to determine which online marketing channels are most effective in order to reward external websites and partners who have referred you to us.
e) Third Party cookies
These cookies are placed by partners, to whom we advertise, on our behalf. These cookies collect data about the performance of advertisements and the interaction with our Website. This data is used by our partners in order to draw statistical conclusions and enhance the effectiveness of our collaboration.
7.3 How to control cookies?
It is solely at your discretion to withdraw, at any time, your consent or object to the use of cookies on your computer or device, control and/or delete cookies.
7.4 What are your rights?
You have the rights to:
a) Access to your data
b) Correcting or Deleting your data
c) Portability of your data
d) Limiting the processing of your data
e) Objection to the processing of your data
g) Withdrawal of your consent for the use of some or all of the cookies and by extension for the processing of your data.
h) To exercise your above rights you can submit your request.
You can exercise all of your above rights, as well as the right to withdraw your consent at any time, by submitting a relevant request via email to info@anthokipos.gr or by phone to 210 7664734. Furthermore, you can send mail your request to the Company, which is also the legal Controller of your Personal Data or to contact the Personal Data Protection Officer: Manavi Alexandros, legal representative of the company anthokipos.gr, contact phone number 210 7664734, contact email info@anthokipos.gr
Changes to the Privacy Policy:
All future changes to our Privacy Policy will be posted on this website. Therefore, at regular intervals you should check the Privacy Policy for any changes.
8. User Obligations
The use of the anthokipos.gr website must be done exclusively for legal purposes and in a way that does not limit or prevent its use by third parties. The user is obliged to use the website in accordance with the law, good manners and these terms, and not to engage in acts or omissions that are offensive or that can cause damage or malfunction to him.
The user bears all the possible costs of his communication with our company. Indicative examples are the telephone and the post office.
9. Dispute Resolution
Regarding any dispute arising from the use of anthokipos.gr, and if it is not possible to settle it directly in a consensual manner, the Courts of the city of Athens are responsible for its resolution.
In any case, the solution of out-of-court settlement is proposed, specifically the application of the electronic resolution of consumer disputes with the Alternative Dispute Resolution process.
More specifically, in accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (Alternative Dispute Resolution) process is now foreseen throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase he made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.